Policies
Swift Spin Laundry Solutions – Terms & Conditions
Last Updated: October 2025
1. General
These Terms and Conditions apply to all services provided by Swift Spin Laundry Solutions (“we”,
“us”, “our”) to our customers (“you”, “your”). By booking or using our laundry, ironing, or delivery
services, you agree to these Terms.
2. Services
We provide professional laundry, ironing, and delivery services, including wash, dry, and fold; wash
and iron; pickup and delivery; subscription and commercial laundry plans. All services are subject to
availability and may vary based on your location.
3. Pickup & Delivery
Pickup and delivery times are scheduled through our website, phone, or app. Customers must
ensure laundry is ready at the agreed time and location. Missed pickups may incur a rebooking fee.
We are not responsible for delays caused by traffic, weather, or unforeseen events.
4. Laundry Care & Liability
We handle garments with care, following standard washing and drying guidelines. Please check
pockets before handing in laundry. We are not liable for items left inside clothing or for normal wear,
color fading, or pre-existing damage. Any loss or damage must be reported within 24 hours of
delivery.
5. Pricing & Payment
Current prices are displayed on our website and may change with notice. Payment is due at
booking unless otherwise agreed. We accept cashless payments. All prices include GST unless
stated otherwise.
6. Cancellations & Refunds
Cancellations made within 2 hours of pickup may incur a fee. Refunds are only issued for services
not completed due to our fault. Subscription plans can be paused or canceled with 7 days’ notice.
7. Customer Responsibilities
You agree to provide accurate details, ensure laundry items are suitable for washing and drying,
and collect completed laundry if pickup fails.8. Privacy
We value your privacy. Personal details collected are used only for providing services, billing, and
communication. We do not share or sell your information.
9. Limitation of Liability
Our total liability for loss or damage is limited to the replacement value of the affected item, not
exceeding 10 times the cleaning charge of that item.
10. Changes to Terms
We may update these Terms from time to time. Updated Terms will be posted on our website and
take effect immediately upon posting.